MS LIVE · SUPPORT & ASSISTANCE CENTRE
We Are Here to Guide You at Every Step
Order retrieval, digital admission pass troubleshooting, venue door assistance, and direct team coordination.
CENTRO DE SOPORTE INTEGRAL
Assistance & Resolution Pathways
Select the service area that matches your inquiry for fast and precise resolution.
Retrieve or Manage Passes
If purchased on MS Tickets, sign in to your verified account to view or download admission QR passes. If booked via TicketSMS, check that provider's confirmation.
Frequently Asked Questions (FAQ)
Verified answers regarding age policies (+16/+18), cloakroom facilities, VIP tables, and ticket transfer procedures.
Fast WhatsApp Support
Direct channel for questions about today’s event or directions to Madison Music Hall, Milan.
Headquarters & Formal Inquiries
Promoter partnerships, press accreditations, and corporate inquiries at our office in Corso Lodi 59/A, Milan.
RESOLUCIÓN EFICIENTE
Keep these details ready before reaching out
To resolve inquiries within minutes, please have on hand:
Order Code or Reference ID
The alphanumeric reference code stated on your email confirmation receipt.
Purchaser Email Address
The exact email address provided during online payment.
Concert Name and Session Date
The event you are attending or inquiring about.
DUDAS URGENTES EN SALA
Immediate Last-Minute Questions
Crucial guidance you should review before heading to the concert hall.
Log in to your MS LIVE account under 'My Tickets'. For purchases completed via external partner TicketSMS, retrieve your pass directly from their customer platform.
MS LIVE ATENCIÓN CONTINUA
Require direct human coordination?
Our guest operations team is reachable via official WhatsApp or our centralized contact channels.